Famune Support
A little help.
A lot of care.
From a question about a thoughtful gift to help with a delivery, we’re here for you. Choose a topic below or send our team a message.
We aim to reply in 1 business day
30-day eligible return requests
Order tracking help
Contact our team
How can we help?
Include your order number and the email used at checkout so we can find your order without extra back-and-forth.
Quick answers
The details customers usually need before contacting us.
Where is my order?
Use our order tracking page for the latest available update. Tracking is emailed after shipment, so please check your spam folder too. Some orders are sent in separate packages and may arrive at different times.
My tracking says delivered, but I can’t find the package.
Please check around the delivery location, mailbox, household members, neighbors, and any carrier delivery photo first. If it is still missing, contact us with your order and tracking numbers so we can help you investigate.
My item arrived damaged or incorrect. What should I do?
Contact us right away with your order number and a description of the problem. Please keep the product and packaging and take clear photos; our team will review the issue and help with the appropriate next step.
Can I change or cancel my order?
Order changes or cancellations are only available within 24 hours of the order time. Contact us as soon as possible. Once processing has moved forward, we may be unable to make changes.
How do returns and refunds work?
Return requests can be made within 30 days after receiving an eligible item. Contact us before sending anything back. If a refund is approved, it is returned to the original payment method within 10 business days; your bank may need additional time to post it. Sale items and personalized items are excluded under our policy. Read the full refund policy.
I don’t recognize a charge. Can you help?
Yes. Contact us with the charge date, amount, your name, and only the last four digits of the card. Never send your full card number. We’ll check whether the charge matches a Famune order.