Shipping policy

From our hands to your home

Here’s what to expect after placing your Famune order, including dispatch, delivery, tracking, and where to find help.

Processing: 2–3 business days

Processing typically takes 2–3 business days before we hand your order to the carrier. Business days exclude weekends and holidays. This is the time needed to prepare and dispatch your order; it is separate from carrier transit and delivery time.

You’ll receive an order confirmation email when you place your order and a shipping confirmation when it is dispatched. Please check your spam or promotions folder if you cannot find these messages.

Delivery timing

Delivery timing depends on the shipping carrier and destination. Check your tracking page for the latest available updates. Carrier estimates can change and are not guaranteed arrival dates.

After your parcel is handed to the carrier, the carrier manages transportation, sorting, delivery attempts, and tracking scans. Weather, holidays, carrier backlogs, customs processing, and local delivery handoffs can affect transit times. Famune remains available to help you check a delayed or missing shipment.

Tracking your shipment

We email your tracking information when it becomes available. Visit our order tracking page using your order number and checkout email or phone number, or search by tracking number.

Carrier updates may take a few days to appear after handoff. A “label created” or “order ready” status means shipping information exists; it does not by itself confirm carrier acceptance. Packages can also move between facilities without a scan at every stop.

Split shipments

We use multiple warehouse locations, so items in the same order may arrive separately. There is no additional shipping charge for these separate packages. Check your order and tracking pages for separate shipments.

Contacting the carrier

Find the carrier name and tracking number on your tracking page. Enter that number on the carrier’s official website and use its Help or Contact section. If a local delivery partner and a second tracking number are listed, use those details for the final delivery stage.

The carrier can help with delivery attempts, pickup instructions, proof of delivery, or available delivery-management options. Have your tracking number and delivery postcode ready. If you cannot identify the carrier or need help with its response, contact Famune.

If your order is delayed or missing

Contact us if there has been no tracking movement for 7 business days, your estimated delivery window has passed, or a delivery exception needs attention. If it has been more than 30 days since you ordered and your parcel has not arrived, please contact us so we can investigate.

If tracking says delivered, check your mailbox, safe places, household members, building reception, and any carrier delivery photo. Ask the carrier for proof of delivery, then contact us if the parcel is still missing. Include your order number, tracking number, and any carrier case number.

Address changes and cancellations

Contact us within 24 hours of placing your order to request a change or cancellation. After this window, we are unable to change or cancel the order. If a parcel has already shipped, carrier delivery-management options depend on the carrier and are not guaranteed.

We’re here to help

Email famuneco@gmail.com or use our contact page. Include your order number, the email used at checkout, and your tracking number if available. For damaged or incorrect items, include photos of the item and packaging. For return eligibility, see our refund policy.